Factors Affecting Business (essay)

 ACTIVITY #1

1.    How do you define communication? 

Is the ability to correctly communicate ideas, opinions and even feelings.

 

2.    What is the role of communication in management of business? 

El objetivo principal es efectuar cambios para influir en la acción.

 

3.    What are the different purposes of communication? Briefly explain any five of them.

·       For information: The purpose is to inform the individual or group about the task or company policies and procedures Top management informs policies to the lower level through the middle level. In turn, the lower level informs the top level the reaction through the middle level. Information can flow vertically, horizontally, and diagonally across the organization.

 

·       For evaluation Evaluating one’s own inputs or other’s outputs or some ideological scheme demands an adequate and effective communication process.

 

·       For direction: Communication is necessary to issue directions by the top management or manager to the lower level.

 

·       For influencing: The individual who has the potential to influence others can easily persuade other members of the company.

 

·       For image building Goodwill and trust are necessarily created among the public. It can be done by communicating with the different media, which has to project the image of said company or brand.

 

 

4.    Discuss the different situations when the communication exists. 

We must know that there will always have to be a transmitter that seeks to communicate something to a specific receiver and the latter will give feedback to the transmitter to know if it understood correctly what was being made known.

 

5.    “Communication is an exchange of facts, ideas, opinions and emotions by two or more persons.” Explain the statement and discuss the role of feedback in communication.

It is important since only then will we know if we can communicate correctly and be able to listen to what the other person has to say (be a good listener)

 

6.    “Communication is the two-way process.” Explain. 

As it is an exchange of opinions, feelings, etc., both parties have the same right to make their point of view known and thus avoid any type of misunderstanding.

 

7.    Discuss the elements of communication process. 

·       Sender or transmitter:  Sender initiates the message and changes the behavior of the receiver. 

·       Message:  It may involve any fact, idea, opinion, or information

·       Encoding: The communicator of the information organizes his idea into series of symbols in this way, he feels will communicate to the intended receiver

·       Communication channel:  is the media through which the message passes.

·       Receiver: The person who receives the message is called receiver or receiver is the person to whom the particular message is sent by the transmitter.

·       Decoding is the process of interpretation of an encoded message into the understandable meaning.

·       Feedback: For the exchange to be complete the information must go back to whom from where it started

·       Brain drain: On whole process there is a possibility of misunderstandings at any level, we could say that it is breakdown of cycle at any level. 

 

8.    Give three examples of brain drain in communication process. 

·       A very common situation could be when the dates are misunderstood.

·       When you have to send a confirmation email to a provider but there is no communication about WHO will do it, and this makes everyone think that someone else did it and in the end the email is never sent causing internal problems.

·       Misplacing important documents